Refund Policy

We do not offer refunds. Everything we sell is digital and delivered the moment payment completes, so there is nothing to return and no way to withdraw access already given.

Please read the product page, the plan requirements and the live demo before buying. If you are unsure whether something fits your site, ask us first — we would rather answer a question than take a sale you regret.

Each template is delivered as a single-use Squarespace invitation. Once that invitation is accepted, it is consumed, the template is attached to your Squarespace account, and it cannot be recovered or reissued. That is the point at which a sale is definitively final.

Rules exist for the normal case. We look at genuine problems individually, and we would rather fix something than argue about it. Get in touch if:

• You were charged more than once for the same thing.
• You paid and never received your invitation link or setup guide.
• Your invitation link does not work and we cannot issue a working replacement.
• A product is materially not what its product page described.

Contact us within a reasonable time of purchase and include your order number. Any resolution is at our discretion, and is usually a fix or a replacement rather than money back.

To be clear about the ordinary cases:

• Changing your mind, or buying the wrong product by mistake.
• Not having a Squarespace plan that supports the product — plan requirements are on every product page.
• Wanting a design or feature the product never claimed to have.
• Difficulty installing something, where we are able and willing to help you install it.
• Squarespace changing its platform after you bought.

If something has gone wrong, email us first — it is faster than a chargeback and we can usually fix it the same day. Raising a chargeback instead of contacting us may result in your account and licences being suspended while the dispute is resolved.

Consumers in the EU and UK normally have a 14-day right to withdraw from an online purchase. That right does not apply to digital content once delivery has begun with your agreement and you have acknowledged losing it — which is what happens when you complete checkout and receive immediate access. Your other statutory rights, including where a product is faulty or not as described, are unaffected.

Email hello@lazi.studio with your order number and what went wrong. A real person reads it.